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Under the Consumer Rights Act 2015, every effort is made to ensure our vehicles are of a satisfactory quality, fit for purpose and as described.

Any deposit paid on a vehicle will be totally non-refundable & will only be valid for seven days including the day it is paid.

Vehicles are not sold with warranty or promise with regard to condition or quality. The buyer has examined the vehicle & accepts any defects which were apparent as being normal age of the vehicle. 

Any mileages quoted are approximate and may not always be accurate. CarMax attempt to check and verify vehicle mileage as being accurate by carrying out variety of checks including previous owners, Service record, MOT history via VOSA Check and HPi Check. In the absence of any statement to the contrary, the purchaser should regard the mileage displayed as checked.

 Where the purchaser changes their mind and cancels a contract for the purchase of a vehicle, we are entitled to look for and recover our reasonable expenses, such as administration costs and loss of profit. These costs will be deducted from any payments made by the purchaser and remainder will be refunded. Any proposed contract shall be governed by and be in the jurisdiction of England and Wales. You don’t have an automatic right to get your money back if you just change your mind about something you’ve bought and there’s nothing wrong with it. There is an administration cost of £500 to cover administrations and bank costs of issuing a refund. This will be deducted from the sums paid by you for the vehicle.

The purchaser must pay in full, the stated price of the vehicle before taking delivery or collecting the vehicle. All reference to payment means cleared funds.

‘Faulty’ means the car is not:

‘of satisfactory quality’ - it should do what you’d expect for its age, price and type

Satisfactory quality

Satisfactory quality means that the vehicle should be of a standard a reasonable person would expect, taking into account factors such as: age value history mileage make durability safety, and


An old car with high mileage would not be expected to be as good as a younger car with low mileage but each should still be roadworthy, reliable, and in a condition consistent with its age/price.

Wear and tear

CarMax is not liable for fair wear and tear, where the vehicle broke down or the fault emerged through normal use, nor are they liable if they drew your attention to the full extent of any fault or defect before you bought the car. Wear and tear not covered like (Inside and outside the engine wear and tear, Batteries, Exhaust, Tyres, Breaks, Shock Absorbers, Clutch, Lights, Coil spring, Bushes, Sensors, Wipers, Washers, Cd Player, ect...)

Fit for purpose

Fit for purpose means that you must be able to use the vehicle for the purposes that you would normally expect from a vehicle including any particular purpose that you tell the dealer about before you buy, or which the dealer has advertised or gleaned from your conversation. This would include towing or short journey use.

For faults that arise after six months the burden is on you to prove that the product was faulty at the time of delivery if you want to pursue a claim for repair or replacement.

Car Max

07537 125308